A Bilingual Spanish Call Center in Mexico
Your customers in the US speak English, and many also speak Spanish. We serve in both, without you switching providers.
- We serve in English and Spanish
- Voice, WhatsApp, webchat, social media, email, SMS, and Telegram
- A few time zones from the US, not on the other side of the world
What we do
One call center, two languages
A bilingual call center means your customer picks the language, not the other way around. We answer in English or Spanish, depending on the customer. If what you need is a Spanish call center for the customers who prefer Spanish, that is covered too, next to English.
We handle sales and customer care in both languages. For us, customer care is more than a help desk: it includes retention and a service desk. We serve by voice, WhatsApp, webchat, social media, email, SMS, and Telegram.
This is part of what we do from Mexico: see nearshore call center for the full picture, or go straight to BPO Mexico and collections outsourcing if that's what you need.
Request a meeting
Need support in English and Spanish?
In a short call, we review your channels, your volume, and how service in both languages would plug in.
Why it matters
Not translation. Service in the language your customer prefers
A bilingual call center is not a Spanish-speaking agent reading an English script. It's service that holds the whole conversation, start to finish, in the language the customer is most comfortable with, and switches if they do.
- VoiceInbound and outbound calls in English and Spanish.
- WhatsApp, webchat, social media, SMS, and TelegramThe same conversation continues across channels without starting over.
- EmailWritten follow-up in the customer's language.
Quality
How we track it
Service in two languages only works if the quality holds in both, so we track the same measures regardless of which one a conversation happened in.
- Average handle timeHow long a contact takes, start to finish, in either language.
- First contact resolutionHow often we solve it without a second call.
- Customer satisfactionWhat your customer says right after the interaction, in their own language.
- Net promoter scoreWhether your customer would recommend you after talking to us.
Related
See the rest of what we do from Mexico
Nearshore call center in Mexico
The time zone advantage and the full service lineup.
See nearshore call centerBPO Mexico
Complete business processes, from customer contact to the back office.
See BPO MexicoCollections outsourcing
Commercial collections on your behalf, in English and Spanish.
See collections outsourcingFrequently asked questions
What companies ask about a bilingual call center
Do you serve in English?
Yes. We serve in English and Spanish, by voice, WhatsApp, webchat, social media, email, SMS, and Telegram.
Is customer care the same as a help desk?
Not quite. A help desk is first-contact support; customer care goes further, with retention and a service desk, under your escalation rules.
Is this a translation service?
No. We handle the full conversation in the customer's language, not a translated script.
Can you handle English-only accounts?
Yes. We work in English, in Spanish, or in both, depending on what your account needs.
Can you serve my Spanish-speaking customers only in Spanish?
Yes. If your customers prefer Spanish, we can serve them in Spanish only, by voice, WhatsApp, webchat, social media, email, SMS, and Telegram.
Why a call center in Mexico and not further away?
Time zone matters. We work during US business hours, a few time zones away, not on the other side of the world.
What happens after I submit the form?
Someone from our team reaches out to set up a call. We review what you need before proposing anything.
Request a meeting
Tell us what you need and we'll reach out
The form helps us come prepared to the first conversation.
- Someone from our team contacts you to set a time.
- On the call, we review what you need before proposing anything.
- You receive our proposal.