Privacy Notice

CONTACTO GARANTIDO S.A. DE C.V.

Identity of the Responsible Party

CONTACTO GARANTIDO S.A. DE C.V. (hereinafter Contacto Garantido) with tax address at Cerrada Relox 16, Col. Chimalistac, Alcaldía Álvaro Obregón, C.P. 01070, Mexico City, and websitewww.contactogarantido.mx, in its capacity as responsible for collecting, using, and protecting your personal data in accordance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties (hereinafter the Law) hereby assumes the commitment to respect the legal terms for the protection of your personal data, as well as to respect the principles established in the Law, which are: legality, purpose, loyalty, consent, quality, personality, information, and responsibility.

Collection of Personal Data and its Use

Contacto Garantido will obtain the following categories of Personal Data: (i) Identification Data, (ii) Contact Data, (iii) Employment Data, (iv) Academic or Professional Data, (v) biometric data – fingerprint and/or facial recognition, (vi) Asset and/or Financial Data, (vii) Health Data, and (viii) Migration Data. The Data referred to in items (v), (vi), and (vii) that are collected from the Holder will be obtained only directly, that is, in person.

Sensitive Data

Guaranteed Contact will not collect or store sensitive data under any circumstances, understanding such data to be personal information that affects the most intimate sphere of the individual concerned, or whose improper use could lead to discrimination or pose a serious risk to them. By way of example but not limitation, sensitive personal data includes information that may reveal aspects such as racial or ethnic origin, current or future health status, genetic information, religious, philosophical or moral beliefs, political opinions, and sexual preferences.

Purpose of the collected information

Guaranteed Contact notifies that personal data will be used for the following purposes:

Primary purposes: a) to fulfill obligations contracted with our employees, suppliers, and/or clients; b) to provide the information, services, or products you have requested; c) to communicate and/or notify you about changes related to our contractual relationship; d) to develop studies or programs necessary to consider you as a potential candidate for a contractual relationship with this company or to renew contracts; e) to comply with obligations arising from contractual and/or labor relationships with clients, suppliers, collaborators, or business partners, as well as to comply with federal and local regulatory provisions; f) The information obtained from video surveillance cameras and/or biometric systems will be processed to provide security to you, other visitors, the facilities, and their surroundings.

Secondary purposes: a) to conduct periodic evaluations of the contracted services or products; b) to assess the quality of the contracted and/or to be contracted services and/or products; c) to disclose the relationship with third parties so that they can provide benefits such as: commercial promotions, granting of credits, cancellation and/or refinancing of debts.

MEANS TO EXPRESS YOUR NEGATIVITY FOR SECONDARY PURPOSES.

If you do NOT agree with the use of your personal data for the aforementioned purposes and/or wish to limit its use or disclosure in accordance with the provisions of the Law, you will have five business days to express this by sending a request to the email address info@contactogarantido.com ; this written request must contain, at a minimum, your full name, phone number, address, and detail the purposes you wish to establish either to limit or eliminate such information. You must also provide the corresponding documentation to verify the identity or legal representation of the data subject of the request. Your personal data will be processed only for the time necessary to fulfill the purposes set forth in this notice and in accordance with the provisions of the legislation on personal data protection.

MEANS OF OBTAINING PERSONAL DATA.

Guaranteed Contact may collect your personal data in various ways: when you provide it directly, when you visit our website or use our online services, or when we obtain information through other public sources permitted by the Law, as well as when visiting facilities.

Transfer of your personal data:

If you do not accept the transfer of personal data, you can express and communicate your wish by sending an email to info@contactogarantido.com acknowledge this circumstance.

Website.

We inform you that on our website we use cookies, web beacons, and other technologies through which we collect the amount and frequency of visitors to the portal and its various areas. This type of information helps Contacto Garantido determine how many people access a specific area and which segments of the site they use, in order to improve their services and ensure that it is as attractive as possible. Contacto Garantido only uses this information statistically.

We inform you that on our website we use cookies, web beacons, or other technologies, through which it is possible to monitor your behavior as an internet user, as well as to provide you with better service and experience while browsing our websites.

Rights of the Holder regarding the information that Contacto Garantido has in its custody (ARCO rights)

You have the right to access, rectify, and cancel your personal data, as well as to oppose the processing of these or revoke the consent you have granted for this purpose, through the procedures we have implemented. To learn about these procedures, requirements, and deadlines, you can contact our Personal Data Processing Department at the phone number +(52) 55 1328 8000, or by email: info@contactogarantido.com

The exercise of any of the ARCO Rights and/or the revocation of your consent for the use of your personal data must be done as follows:

a) You must submit the request in writing addressed to the email: info@contactogarantido.com

b) The written request must contain: (i) Full name, (ii) Address, phone number, or some means of communication to maintain contact and inform you of the response to your request, (iii) You must accompany the request with the necessary documentation that proves your identity or legal representation of the data subject, (iv) Provide clearly and precisely the elements, information, and/or documentation that allows or facilitates the location of the personal data in question, (v) Specify which of the ARCO Rights you wish to exercise, and (vi) signature of the data subject and/or their legal representative.

c) Upon receiving your request, Contacto Garantido will respond either by email or in writing, according to the information you have provided, within a period of 20 business days from its receipt. This is understood with the knowledge that we may require additional information as provided by law, in which case the response time will be counted from when you provide the additional information/documentation.

i. You are informed that, regarding requests for ACCESS to your personal data, the information will be provided to you, if applicable, by simple or electronic copy, depending on its availability in our files.

ii. In case of requesting the REVOCATION of your consent, it should be considered that Contacto Garantido would no longer be in a position to provide services related to you. It is important to keep in mind that we may not be able to address your request or cease use immediately in all cases, as it is possible that due to some legal obligation we may need to continue processing your personal data.

Acceptance of the Privacy Notice

By providing us with your personal data by any means, the Holder expressly acknowledges and accepts this privacy notice, which grants us the authority to proceed with the processing of this data as indicated in this privacy notice and in strict compliance with the legislation on personal data protection, without prejudice to the rights conferred.

Validity

This Privacy and Confidentiality Statement will be in effect until the moment Contacto Garantido updates it and publishes a new version in its offices or on its website at www.contactogarantido.com. In such case, the new terms that are published will be considered as in effect.

This Privacy Notice was last modified on August 15, 2025.