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Driving the innovation of your projects with Artificial Intelligence

Through AI-based insights, we help companies from various verticals evolve their commercial and service strategies. We enhance the customer experience and boost results in banking, insurance, retail, telecommunications, and more.

More than 400,000

Operations 24/7/365

+99%

SLA


+70%

Accuracy in predictive models.

Presença Internacional

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Driving real results across all industries

AtGuaranteed Contactwe turn the most complex challenges into clear and scalable solutions. Our focus on BPO, CX, and technological innovation generates measurable impacts:

+41% in NPS


+38%

In sales conversions.


+40%

In managed volume.


From the first contact to customer loyalty

Operational efficiency that drives your business

Innovation at the service of trust

Nossos Clientes de Confiança

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Meet our team

Specialized professionals who take care of our success


José Antonio Klimos

General Director

Antonio Klimos is responsible for defining the company's growth strategy ensuring the operational profitability of contracts, and ensuring the digital transformation and excellence in service for customers.

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Roberto Carraro

Founding Partner

Roberto Carraro, leads the innovation and partnership strategy, accelerating the digital transformation of our services and ensuring measurable value, quality and trust in every operation.

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Juan Antonio González

Director of Operations

Antonio González is responsible for the daily execution and the efficient optimization of all operations, ensuring compliance with the KPIs/SLAs and the effective implementation of the workforce management (WFM) strategy.

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Yleana López

Director of Finance

Yleana López is responsible for the strategic management of capital, the optimization of cash flow, ensuring stability and profitability in the long term and the structuring of financial models.

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Cristian Fuentes

Director of Technology

Cristian Fuentes leads the end-to-end technology strategy: cloud, data, and customer experience; ensures operational continuity (BCP/DRP), performance, and cost optimization, enabling agile and measurable operations. for each account.

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Araceli Espíndola Zavala

Director of Operational Services

Araceli Espíndola leads end-to-end operational delivery; ensures compliance with SLA/OLA and customer experience across all channels, drives efficiency with WFM, QA and analytics (ASA, AHT, FCR, NPS) and develops high-performance teams under continuous improvement and standards of quality and compliance.

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Certificações

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Mexico

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Argentina

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