Driving the innovation of your projects with Artificial Intelligence
Through AI-based insights, we help companies from various verticals evolve their commercial and service strategies. We enhance the customer experience and boost results in banking, insurance, retail, telecommunications, and more.
Presença Internacional
Presença Internacional
Driving real results across all industries
AtGuaranteed Contactwe turn the most complex challenges into clear and scalable solutions. Our focus on BPO, CX, and technological innovation generates measurable impacts:
From the first contact to customer loyalty
Operational efficiency that drives your business
Innovation at the service of trust
Nossos Clientes de Confiança
Nossos Clientes de Confiança
Meet our team
Specialized professionals who take care of our success
José Antonio Klimos
General Director
Antonio Klimos is responsible for defining the company's growth strategy ensuring the operational profitability of contracts, and ensuring the digital transformation and excellence in service for customers.
Roberto Carraro
Founding Partner
Roberto Carraro, leads the innovation and partnership strategy, accelerating the digital transformation of our services and ensuring measurable value, quality and trust in every operation.
Juan Antonio González
Director of Operations
Antonio González is responsible for the daily execution and the efficient optimization of all operations, ensuring compliance with the KPIs/SLAs and the effective implementation of the workforce management (WFM) strategy.
Yleana López
Director of Finance
Yleana López is responsible for the strategic management of capital, the optimization of cash flow, ensuring stability and profitability in the long term and the structuring of financial models.
Cristian Fuentes
Director of Technology
Cristian Fuentes leads the end-to-end technology strategy: cloud, data, and customer experience; ensures operational continuity (BCP/DRP), performance, and cost optimization, enabling agile and measurable operations. for each account.
Araceli Espíndola Zavala
Director of Operational Services
Araceli Espíndola leads end-to-end operational delivery; ensures compliance with SLA/OLA and customer experience across all channels, drives efficiency with WFM, QA and analytics (ASA, AHT, FCR, NPS) and develops high-performance teams under continuous improvement and standards of quality and compliance.
Certificações
Certificações
Mexico
Argentina