Pular para o conteúdo

Innovation at the service of trust

Technology, analytics, and security for reliable, efficient, and scalable operations.

AtGuaranteed Contact, we understand that true innovation is not just about using advanced technology, but about generatingtrust and sustainable results.

That’s why we design a robust infrastructure that combinesartificial intelligence, data analytics, and world-class security systems, ensuring the continuity of your operations and the total protection of information.

Contact us ​>


"Trustis built with solid processes, reliable technology, and committed people.At Guaranteed Contact, every innovation is aimed at ensuring continuity, security, and operational excellence for our clients."

Juan Antonio González
Director of Operations

Technological innovation that drives results

Technological innovation that drives results

Technology is the heart of our operations.

Through our own platforms and market-leading solutions, we provideomnichannel, automation, analytical intelligence, and real-time visibilityfor all our clients.

Our capabilities include:

  • ArchitectureHybrid cloudand scalable with 24/7 redundancy.

  • Native integrations with CRMs, ERPs, and business platforms.

  • Real-time monitoring and quality control (speech + screen analytics).

  • Call recording and data for up to 10 yearswith secure encryption.

  • Specialized technical support and ongoing maintenance.

Benefit:Greater operational efficiency, shorter response times, and data-driven decisions.

Advanced analytics for smart decisions

We turn data into knowledge and knowledge into action.

Our advanced analytics allow you to visualize the performance of your operations, identify opportunities, and anticipate trends in customer experience.

What we do:

  • We implement customizable executive dashboards.

  • We applypredictive modelsto improve sales and retention.

  • We useSpeech Analytics and AIto detect emotions, risks, or intentions.

  • We create automated reports of KPIs and NPS.

Benefit:Actionable information in real-time to improve productivity, CX, and profitability.

Security, compliance, and operational continuity

Trust is built with control, transparency, and compliance.

At Contacto Garantido, security is a priority at every layer of our operation: from the network and servers to data handling and staff training.

We comply with the most demanding standards:

  • LFPDPPP(Mexico).

  • GDPR(European Union).

  • ISO 27001– Information security management.

  • SOC 2 and PCI DSS– Compliance in financial and payment environments.

  • ISO 9001 -Quality management system.

  • ISO 22301 -Business continuity management.

We have:

  • Disaster recovery plans (DRP)and 24/7 continuity.

  • Next-generation firewalls and network segmentation.

  • AES-256 encryption in transit and at rest.

  • Access policies, roles, and continuous auditing.

Benefit:Comprehensive data protection, uninterrupted operations, and total peace of mind for our clients.

bpo

Technology + Talent = Reliable Innovation

The value of Contacto Garantido lies not only in its technology but in thetalent that makes it work with purpose..

Our team of engineers, analysts, and CX specialists operates under a culture ofcontinuous improvement, ethics, and excellence, ensuring secure operations and predictable results.

Innovation with purpose

Our mission is simple:

Combining cutting-edge technology with flawless execution to protect, optimize, and transform our clients' operations.

At Contacto Garantido, trust is not a slogan:

It is the result of solid processes, advanced technology, and a constant commitment to excellence.

Our human-technology approach:

  • Constant training in new AI and cybersecurity tools.

  • Hybrid models of human supervision + automation.

  • Ongoing technical support for each client.

contact center

Take the next step

Build a safer, smarter, and more reliable operation with the support of a partner who understands the importance of continuity and experience.

Contact us todayand discover how innovation can become your competitive advantage.

Contact us