Operational efficiency that drives your business
We optimize your processes, reduce costs, and enhance results.
AtGuaranteed Contact, we help organizations achieve maximum operational efficiency throughBack Office BPO, intelligent automation (RPA)andadvanced analytics.
Our goal is for each process to be more agile, profitable, and reliable, freeing your team to focus on what truly generates value:strategy and business growth.
“Technology and processes are just the beginning; true efficiency arises when people work with purpose.
At Guaranteed Contact, we combine talent, innovation, and discipline to generate real results that strengthen our clients' trust.”
What does operational efficiency mean in BPO?
Operational efficiency is not just about reducing costs: it is about ensuring that every task, every flow, and every interaction arealigned with your business objectives, eliminating friction, errors, and downtime.
At Guaranteed Contact, we applyLean methodologies, automation, and continuous improvement, supported by indicators (KPI) and quality control, to achieve sustainable and measurable results.
Optimization of administrative and support processes
We design, document, and execute critical processes with high standards of quality and traceability.
Document management and data validation.
Processing of requests, claims, and transactions.
Automation of repetitive workflows with robots (RPA).
Monitoring of SLA and compliance with operational metrics.
Intelligent automation (RPA + AI)
We replace manual and repetitive tasks with automated workflows powered byRobotic Process Automation (RPA)andMachine Learning, reducing errors and increasing response speed.
Bots that process large volumes of information.
Integrations with ERP, CRM, and legacy systems.
Human supervision with continuous quality control.
Operational savings between20% and 40%.
Secure document management and regulatory compliance
Each data and document is handled under the principles ofsecurity, traceability, and regulatory compliance.
Certification and compliance withLFPDPPP, ISO 27001:2022, ISO 9001:2015, ISO 22301:2019, COPC, PCI DSS.
Encryption and periodic audits.
Access control, roles, and levels of authorization.
Customized reports and audits by client.
Technology + Talent = Real Efficiency
- The combination ofprocess expertswith technology ofAI, RPA, and advanced analyticsallows us to offer solutions tailored to each client, regardless of their size or industry.
- Each operation is designed under a philosophy:more value, less friction, maximum reliability.